Product Care

General Cleaning Instructions

Glass

Use water and a soft, non-abrasive cloth to clean the glass.

In some instances, a glass cleaning solution may be of some benefit. Always follow the manufacturer’s instructions. Do not use harsh chemical cleaners.

When using a glass cleaning solution, ensure the surfaces are rinsed well to remove any residue.

Make sure to remove excess water.
Be extra careful when cleaning low-E glass. Avoid damaging the coating; doing so will affect the performance of the glass.

Clean glass 3-4 times a year.

Shower screen glass requires weekly cleaning to remove soap stains. These stains can slowly etch the glass, damaging it permanently.

Specialist hand cleaning
Low E coated glass

It should be recognised that glass with an exposed Low E surface is a specialist glass which requires extra care and attention when cleaning.

Single glazed Low E coated glass products such as EnergyTechTM and SolTechTM have a very thin metal coating on the interior glass surface.

This hard and durable coating gives the product its improved thermal insulation and solar control performance compared to ordinary clear glass.

Whilst the coating is very hard and particularly durable, it cleans differently to non-coated glass.

The recommended cleaning solution for the coating associated with these glass types is a solution made up of one part vinegar with 10 parts water.

It is not advisable to use Alkaline or alcohol based cleaning solutions as they can leave visible streaks.

The cleaning of the non-coated surface of the glass should be undertaken in line with the recommendations outlined previously.

Contact your Vivid Sales representative for more information.

Windows & Door Roller

Remove the sliding panel from the window or door.

Remove the roller from the sliding panel.

Visit Bradnam’s YouTube channel for instructions on correctly removing a sliding panel and roller.

Use water and a soft, non-abrasive cloth to clean the roller.

Clean rollers 3-4 times a year.

POWDER COATED ALUMINIUM

Use water and a soft, non-abrasive cloth to clean the aluminium.
Adding mild detergent to the water may be helpful in some situations.
Make sure that the surfaces are thoroughly rinsed after cleaning to remove all detergent residues.
Remove any excess water.

RECOMMENDED MAINTENANCE INTERVALS

Mild Environment

Being rural, away from the coast and remote industry and urban activity. Clean aluminium every 6 months.

Moderate Environment

Being mainly urban, inland and away from heavy industrial activity. Clean aluminium every 3 months.

Tropical/Severe Environment

Being coastal/marine, subject to salt deposition and within 15km of the eastern coast or 10km of the western coast of Australia. Clean aluminium every 2-4 weeks.

Note:

All Vivid windows and doors need to be maintained in accordance with the specific product supplier’s recommendations.

HARDWARE

Regular maintenance is required on all hardware such as handles, locks, hinges, catches, closers and the like.
Use water and a soft, non-abrasive cloth to clean the exterior surface.
Apply a light spray of lubricat (WD40, RP7 or similar) to keep hardware in good working condition.
Check screws on hinges and fixings to ensure they have not become loose.

TRACK

Remove excess dirt or grit from window, door or wardrobe door track by vacuuming or brushing.
Ensure drain holes for window and door tracks are not obstructed.
Wipe the track with water and a soft, non-abrasive cloth.
Clean tracks 3-4 times a year.

INSECT & SAFETY SCREEN MESH

Remove the screen from the window or door.
Hose the mesh down thoroughly.
Clean the mesh with a soft nylon brush, mild detergent and a bucket of water.
Rinse the mesh thoroughly.
Allow the screen to dry before returning it to the window or door.
Clean insect and safety mesh 3-4 times a year.

STAINLESS VIEW™ & ALI VIEW™ SCREENS

Hose the screen to remove salt, dirt and dust from the screen. Use mains water, not bore or tank water. If you’re using a water blaster, use the car attachment or stand back at least 1 metre away.
Wash the screen with a soft cloth and a regular car wash and wax product. Always follow the manufacturer’s instructions.
Thoroughly rinsed the screen with clean water.
Remove any excess water.
Do not use vinegar, dishwasher detergent, cream cleansers, harsh chemicals, broom or brush to wash and clean the screen.

HOT AND HUMID TROPICAL CLIMATES

Hose the screen to remove salt, dirt and dust from the screen. Use mains water, not bore or tank water. Do not use a water blaster.
Wash the screen with a soft cloth and a regular car wash and wax product. Always follow the manufacturer’s instructions.
Spray both sides of the screen with a mould-removal agent (https://www.wetandforget.com.au/products/wet-forget-5l-concentrate). Follow the manufacturer’s instructions.
Do not use vinegar, dishwasher detergent, cream cleansers, harsh chemicals, broom or brush to wash and clean the screen.

RECOMMENDED MAINTENANCE INTERVALS

Mild

More than 10km from a saltwater coastline. Clean screens every 3-6 months.

Moderate

Between 5km to 10km from a saltwater coastline. Clean screens every 2-3 months

Marine

Between 1km to 5km from a saltwater coastline. Clean screens every 2-4 weeks

Severe Marine

Between 500m to 1km from a saltwater coastline. And/or within 5km of a new property development site. Clean screens every 1-2 weeks.

Extreme

Under 500m from a saltwater coastline. Or up to 2km where the property is located on an escarpment and the prevailing wind will carry air up and through this landscape. Clean screens weekly.

Note: Ali View screens are not covered by warranty in extreme environments.

RECTIFICATION FOR FUNGUS GROWTH

It has been established in hot and humid areas that a filamentous fungus may develop from spores. It results in the spores getting trapped in the screen. The species of fungal growth that may develop will trap iron ore particles within the mesh. They display over time as brown ‘rust spots’ or white blotches.
To restore the screen, follow these recommended instructions.
Apply a mould-removal agent (https://www.wetandforget.com.au/products/wet-forget-5l-concentrate) on both sides of the screen mesh. Follow the instructions on the manufacturer’s website.
Leave the agent on the mesh for at least a week.
Apply the mould-removal agent again. This step will kill the fungus and any spores. It can take 6-12 months for the fungi to break down and fall off.
After 4 weeks, apply CommandeX Protect (https://commandex.com.au/shop/commandex-protect-250ml/). Follow the instructions on the bottle.
Repeat the above steps after 6 months, then every 6 months thereafter.